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Do you offer nursing care as well as residential care?

We offer four core services at New Care Homes:

Residential Care – Residents and families alike, are offered the peace of mind that the New Care Team are on hand to support in a safe, caring and supportive environment.

General Nursing Care – Our dedicated nurses offer round the clock support for residents who require professional care from a qualified nurse.

Dementia Care – Our Forget Me Not communities offer dedicated residential dementia care and support for residents who are living with different forms of dementia

Respite Care – Respite care is subject to availability, it is offered for a minimum of a 2-week stay and the cost is an additional £200 per week on top of the weekly fee for a permanent stay.

Please note that not every New Care nursing home offers all of these services, please check on our dedicated care home pages or contact one of our team members to find out what care we offer in the home you’re interested in.

What is the cost of care in your care homes?

The cost of care can vary depending on the care need of the individual resident and which home you are looking to move into. The weekly fee covers the cost of all personal care and support required by a resident, this fee includes:

  • Accommodation in a private room with a full ensuite shower room
  • Freshly prepared meals prepared by our own chefs
  • A laundry and housekeeping service
  • A range of daily activities designed to improve the physical and emotional health and wellbeing of our residents.

The Home Manager is able to confirm the weekly fee which is fully inclusive of all of the above.

Are there any additional costs to living in your care home?

There is an additional cost for services such as:

  • Hairdressing
  • Chiropody
  • Daily newspaper delivery

We also ask that all our residents be responsible for their dental, optical and continence product costs if this is not covered by the NHS. Residents will also be expected to provide their own clothes and toiletries.

When is the cost of care reviewed?

Fees in every care home are reviewed on an annual basis and an increase will be effective from 1st January each year.

What happens when the money runs out during my stay in your nursing home?

If a resident has assets above £23,250 they will be required to self-fund the full cost of care, unless they are entitled to Continued Health Care Funding. 

Once assets reach the threshold they will be assessed by the Local Authority who should pay towards the cost of care. In the majority of cases, the Local Authority rate will be less than the care home charges, if this is the case a Third Party Top-up will be payable. 

If you’re not sure how to proceed, please speak to the Home Manager for further information.

Do we have to sell the house to be in your care home?

This is dependent on your personal financial situation. Advice is available from your local council, Independent Financial advisors or independent authorities such as Age UK.

Can I keep my GP when living in a care home?

Many care homes have a dedicated GP or Surgery that will register all residents that live in the home. This GP will run regular ward rounds in the home. If a resident would prefer to keep their own GP this is possible if the home is within the catchment area of the surgery.

What are the nursing home visiting times and can I take my relative out?

You are welcome to visit anytime! As this is our residents home, we only ask visitors to avoid meal times and late evening where possible, however, we appreciate this can sometimes be unavoidable. 

Residents are able to go out with family members or alone, if able, whenever they wish. Please note this has not been the case during the COVID 19 pandemic.

Are New Care Homes rooms single, en-suite, and furnished?

All bedrooms are fully furnished and have a full en-suite with a wet room shower. All rooms have a flat-screen TV. Many ground floor rooms have direct access to the gardens.

We also encourage residents to personalise their bedrooms with pictures and soft furnishings to make them feel more at home.

Is there access to the garden?

Each care home has accessible landscaped gardens with outside seating areas for residents to enjoy. Additionally, the upper floors of the homes have outside terrace areas.

What type of activities do you have?

The Wellbeing team in our nursing homes offer a wide range of daily activities designed to improve physical as well as mental wellbeing. 

The team will work with residents to understand what hobbies and interests they have had in the past and will endeavour to incorporate these into the programme. There is also an opportunity for residents to learn and enjoy new hobbies.

Are meals freshly prepared?

All meals are freshly prepared by our own chefs in our in house kitchens and served by our hospitality team. We offer a varied menu and cater for different dietary requirements.

Do you have nurses in the home?

Yes, each care home employs a team of nurses who are on duty 24-hours a day to provide nursing care to those residents who require this level of professional care.

District Nurses visit the home to support residents who live with us on a residential basis as they would if the resident was living in their own home.

Do you employ your own staff, do you use care home agency staff?

The company employs its own staff, we have robust recruitment and training policy facilitated by our in-house recruitment team and trainers. Our policy is not to use agency staff.